kelly - ask away
your personal assistant, chatty, friendly, and a little gossipy. Always yapping with tips, it books, guides, and solves with AI smarts. From support calls to website navigation, it turns hassle into banter. Think of it as your witty companion who gets things done while keeping you smiling.
Transform customer and employee service with AI agents
Unify conversations across channels, surface context instantly, and automate resolution from day one.
Integrations
Plug Kelly into the platforms you already use to launch faster and keep every channel in sync.
Features & impact
Employing Kelly shifts repetitive conversations to the chatbot layer, trims operational load, and keeps humans on higher-value cases.
Sales support: first response time
Support tickets handled per agent / hr
Resource hours on Tier-1 queries
Key capabilities:
Show products and services instantly
Surface the right products at the first interaction so discovery starts immediately.
Use cases
Customer facing AI Agents
Marketing Agent
- Visitor engagement
- Lead capture
- Audience targeting
Sales Agent
- Product guidance
- Lead qualification
- Appointment booking
Support and Service Agent
- Instant help
- Ticketing + routing
- Live assistance + retention
Employee facing AI Agents
HR Agent
- Employee lifecycle
- Policy support
- Workforce requests
Recruitment Agent
- Candidate handling
- Screening
- Interview scheduling
IT Help Agent
- Quick fixes
- IT ticketing
- Escalation with context
Intelligence and Operations Layer
Segmentation
- Interest detection
- Behavior grouping
- Personalization
Campaign Automation
- Auto follow ups
- Multi channel journeys
- Performance tracking
CRM and Tracking
- Customer records
- Pipeline tracking
- Transaction tracking
Make employee service effortless
Give teams fast, reliable help with an AI-driven employee service layer that scales without friction.
Always-on assistant
Kelly stays live across your product so every inquiry feels immediate, human, and resolved without delays.
Context handoff
When a human takes over, Kelly passes the full conversation trail so nothing resets or gets lost.
Intent-aware replies
Responses adapt to user intent, cutting noise and getting them to answers with precision.
Peak load stability
Kelly absorbs spikes so your team stays focused on the hard edge cases that truly need them.
Personalized escalation
Critical moments trigger tailored escalation paths, protecting VIPs and high-intent leads.
Memory-backed clarity
Every answer is grounded in past context, removing repetitive loops and building trust.
Deliver precise answers with AI automation
Keep customers engaged with human-like replies and continuous support without expanding your team.
Architecture
Data Ingestion
- Docs, web, product DB
- ETL → cleaned chunks
- Metadata tagging
Vector Store + Index
- Embeddings store
- Hybrid search (vec + keyword)
- Freshness + permissions
Retrieval + Orchestration
- Query rewrite
- Top-k fetch + rerank
- Tools: search, DB, CRM, calendar
Generation + Guardrails
- LLM w/ system prompts
- Citations + summaries
- PII scrub + policy filters
Channels
Observability
Controls
